This fall, the CTA and U-Pass transitioned to Ventra, the easy new way to pay for trains and buses on the CTA and PACE. Below, you will find some general information to help students become familiar with the new Ventra U-Pass.
- Your U-Pass provides unlimited rides on the CTA during your enrollment as a full-time student
- You will no longer need to obtain a new U-Pass every semester
- As long as you're enrolled full-time in school, your U-Pass privileges will be loaded onto your card automatically
- Add full fare passes and transit value to your Ventra U-Pass:
- Use on the CTA when school is not in session or when you do not qualify as a full-time student
- Use on Pace year-around
- Your U-Pass is good for five years, and your transit account will stay active when you're not in s school
Who is eligible for the U-Pass?
All full-time students registered are eligible for the Ventra U-Pass Card. To receive a Ventra U-Pass Card, you must be present a valid CSU ID when the CTA and the Cashier's Office is onsite to take photos and issue Cards. "Full time student" is defined by the written policy of the school and the definition is valid for both graduate and undergraduate students.
What process is required to activate a Ventra U-Pass account for each student?
Each full-time student will receive a Ventra U-Pass Card at the first distribution following the student’s enrollment at the school. The Ventra U- Pass Card will be registered to the student’s account by the school. The student will keep the same Ventra Card during his or her entire academic career with the school unless the Card is lost, misplaced, stolen or misused.
How much does the Ventra U-Pass cost?
CTA sets the price for the Ventra U-Pass Card on an annual basis. For the 2013-2014 Academic year, the Ventra U-Pass Card costs $140.00 per semester. All full-time students with 12 hours or more will have their accounts billed automatically. If a student drops below full time enrollment, their Ventra U-Pass Card will be deactivated.
When is my Ventra U-Pass Card activated?
Students Ventra U-Pass Cards are activated at the beginning of each semester. The following are the dates and times for Ventra U-Pass Card distribution for the Spring 2014 semester:
(Continuing students do not need to pick up a new card)
Pick-up location: TBA 10am to 6pm
- Thursday, January 9, 2014 from 10am to 6pm
- Friday, January 10, 2014 from 10am to 6pm
- Monday, January 13, 2014 from 10am to 6pm
- Tuesday, January 14, 2014 from 10am to 6pm
CTA is off campus now, where do new students go to receive a Ventra U-Pass Card?
See the Ventra U-Pass Card Coordinator in the Cashier's Office (ADM 211).
When will my CTA Ventra U-Pass Card be available for pick up?
Students who have completed the authorization form and contacted the Ventra U-Pass coordinator will pick up their Ventra U-Pass Card at the Cashier's Office located in the Cook ADM 211 on the following Friday.
Do I use the same Ventra U-Pass Card for the Fall and Spring Semesters?
Yes. The Ventra U-Pass Card will be effective for up to five (5) years and the student may continue to use the Card after graduation or once a student is longer enrolled at the University. However, a regular CTA fare will be charged if the Card holder is no longer a student. Every effort will be made to distribute Ventra U-Pass Cards before the activation date. Your U-Pass Coordinator will announce the dates and times.
Can I waive receiving the Ventra U-Pass Card?
No, full-time students cannot waive the Ventra U-Pass. The Chicago Transit Authority designed the U-Pass Card Program as a way to offer a discount to all full-time students. Therefore, for a school to participate in the program, CTA requires that all full-time students at the school receive a U-Pass Card. However, there are limited circumstances when the U-Pass Card may be waived if the student meets one of the following criteria:
- Student enrolled in ALL distance learning or online courses
- Student enrolled in ALL extension courses
- Student studying abroad
- Student who is 62 years or older.
In order to waive the Ventra U-Pass Fee, the student must submit all requests in writing with supporting documentation to the Ventra U-Pass Card Coordinators, Bobbie Stewart and Pearls Wiley in the University Cashier's Office ADM 211 by 5pm CST on February 1, 2014. The Ventra U-Pass Card Coordinators can be reached by telephone at (773)995-2029 or email -email@example.com.
Can I receive a credit towards my semester parking permit?
Yes. Students who purchased a semester parking permit will be issued up to a $50.00 credit towards the cost of the parking permit per semester. A credit will be applied to only full-time students.
How will the Parking credit be issued?
Beginning February 15, 2014, parking credits will automatically be issued to the students account. No credit will be issued to students who purchase their parking permit after the 100 percent drop date.
Can I give my Ventra U-Pass Card to someone else to use?
No. Ventra U-Pass Cards are not transferable and will be confiscated by the CTA. The card holder will be subject to criminal prosecution if it is misused or presented for transportation by any person other than the person to whom it has been issued. CTA maintains the right to inspect the Ventra U-Pass Card used by a student, and to ask the student for another form of identification to ensure that the pass is being used by the person to whom it is issued. Furthermore, CTA maintains the right to deny a student access to the CTA system at the Ventra U-Pass Card reduced fee if the student does not possess both the Ventra Card and a current student ID.
What should I do if my Card is lost, stolen and/or damaged?
Lost, stolen and /or damaged Cards require a SWORN STATEMENT to be signed by each student who wishes to replace their Ventra U-Pass Card. Students should report their card to Chicago State Cashier's Office (ADM 211) between the hours of 9am to 4pm Monday thru Friday. The Card will be deactivated.
The replacement fee for a lost/stolen Card is fifty dollars ($50.00). This fee is paid at the Chicago State University Cashier's Office ADM 211.
How will students pay for a Ventra Card once they graduate or withdraw from school?
Students may use the Ventra Card as a "regular" fare; however the student MUST first load the Ventra Card with Transit value or Transit Pass value. Transit value can be loaded at any participating Ventra retail location and/or at any Ventra vending machine at any CTA rail station. Additionally, students can also load/reload the Card using a credit/debit/ or ACH online.
What happens if I have problems with my Card?
Any problems with student Cards should be reported to the Chicago State Cashier's Office (ADM 211) between the hours of 9am to 4pm Monday thru Friday. The Card will be deactivated and a new Card will be ordered.
How will we determine if a Card is defective?
A Card will be considered defective if it cannot be read by a Ventra reader AND has never been used before. If it's been used at least once, the policy is the user must have damaged it. Most students damage their U-Pass by allowing it to touch the magnetic strip of another Card such as a credit Card. IF a Card is damaged, there is a replacement fee of $50.00.
Who is responsible for enforcing CTA's rules regarding re-entry into the U-Pass Program for any student who's U-Pass has been confiscated due to improper use?
Per the CTA U-Pass contract, the school is responsible for enforcing CTA's rules regarding re-entry into the U-Pass Program for any student who's U-Pass is confiscated due to improper use.
What should I do if my Card is captured on a bus or train?
If a Card is captured on a bus or train, it is not considered a student error. Contact the bus driver to get a receipt stating the Card was captured, or contact the CTA personnel to write a "Fare Discrepancy Report." The CTA personnel will give the student a free transit Card to get to their destination. Students must then take the receipt to the Chicago State University Cashier's Office to request a new U-Pass. It will take five to seven business days for a replacement Card to be mailed to Chicago State University from the CTA. This replacement Card will be sent to the Cashier's Office for pick up.