Spring 2021 U-Pass January 19, 2021 - May 15, 2021

 Due to the continuing uncertainty related to Covid-19, CTA will allow full-time eligible all full-time students that have 12 credit hours or more to opt out of purchasing a U-Pass for the Spring 2020 term.

For students who choose to opt out, the deadline is February 1, 2021.

Information regarding the Spring U-Pass Opt Out will be sent via email to all Full-time registered Chicago State University Students the first week of Spring Semester.

If you do not receive a Spring U-Pass Opt Out Survey, please contact the Cashier’s Office on or before February 1, 2021. please email Upass@csu.edu.

As the Covid-19 situation continues to evolve, we will re-evaluate the U-Pass program and notify you of any further policy changes.

Spring 2021 CTA Ventra U-Pass Card Policy   

CTA will have implemented the Open Standards Fare System, (“OSFS”) which is a contactless fare media system.  The Ventra card is one type of contactless fare media.  All schools participating in the U-Pass Card program will use Ventra cards as Student U-Pass Cards.

The Ventra U-Pass Card will provide all eligible full-time students with unlimited rides on CTA buses and trains throughout the duration of an academic term at a reduced cost; the Ventra U-Pass Card eliminates the need to re-issue a U-Pass Cards every semester.  The Ventra U-Pass Card also allows participating students to ride CTA buses and trains when school is out of session and on Pace buses.  A full-fare will be deducted from the student’s transit account for these trips.

 Who is eligible for the Ventra U-Pass Card?

All undergraduate full-time students are required to have a Ventra U-Pass Card.   “Full time student” is defined by the written policy of the school and the definition is valid for both graduate and undergraduate students.

How much does the Ventra U-Pass cost?

CTA sets the price for the Ventra U-Pass Card on an annual basis.  For the 2019-2020 Academic year, the Ventra U-Pass Card costs $170.00 per semester.  All full-time students with 12 hours or more will have their accounts billed automatically.  If you drop below 12 hours of enrollment, your Ventra U-Pass Card will be deactivated.

Can I waive receiving the Ventra U-Pass Card? The Chicago Transit Authority designed U-Pass Card program not only as a way to offer a discount to full-time students but also to increase CTA ridership.  Therefore, for a school to participate in the program, CTA requires that all full-time students at the school receive a U-Pass Card.  However, there are limited circumstances when the U-Pass Card may be waived if the student meets one of the following criteria: 

  • Student enroll in ALL distance learning or online courses
  • Student enrolled in ALL extension courses
  • Student studying abroad
  • Student who is 62 years or older
  • United State Veterans
  • CTA Employees
  • Fall 2020 Opt Form

In order for a fee waive to be considered, the student must submit all requests in writing with supporting documentation to the Ventra U-Pass Card coordinators, in the University Cashier’s Office ADM 211 by 5pm CST on February 1, 2021.  The Ventra U-Pass Card Coordinator can be reached by telephone at (773)995-2029 or email to upass@csu.edu.

Dates to Remember 

* * February 1, 2021 Last day to submit a wavier (see exceptions above)

* February 1, 2021 Final Day to Opt out of Upass per CTA

* February 28,2021 Last day to Order Ventra Upass

Allow a minimum of 7 to 10 business days for your card to arrive at the university.

 

What process is required to activate a Ventra U-Pass account for each student?

Each full-time student will receive a Ventra Card at the first distribution following the student’s enrollment at the school.  The Ventra Card will be registered to the student’s account by the school, who will assign valid term to the student’s account.  The student will keep the same Ventra Card during his or her entire academic career with the school unless the card is lost, misplaced, stolen or misused.  

Or

Ventra App: Notifications

The Ventra App can give you real-time account notifications—much like apps for other account-based services you use.

App notifications

For any registered Ventra transit accounts in your online account, the app can notify you when:

  • Value has been loaded to your transit account, online or by phone
  • A pass has been loaded to your transit account, online or by phone
  • Autoload for transit value occurred
  • Autoload for a pass occurred
  • Your transit value balance is low (below $5)
  • Your transit value balance has gone negative
  • An active pass is expiring
  • An active pass has expired

For any Metra tickets associated with a device on your account, you’ll be notified when:

  • A weekend or monthly Metra ticket is expiring soon
  • A weekend or monthly Metra ticket has expired
  • A ticket has been recalled from one of your devices*
  • A ticket has been delivered to one of your devices*

*These notifications are related to when you move a ticket from one device to another, such as if one is lost or stolen or if you upgrade your phone.

 

Turning app notifications on/off

You can enable or disable notifications in your system settings on either Android or iOS (iPhone/iPad) devices.

Android

App notifications are configured in Settings.

  1. Go to your device’s Settings. (Getting here varies depending on your device, but can typically be gotten by swiping down with two fingers and tapping the gear icon.)
  2. Tap Apps.
  3. Scroll down and tap the Ventra app.
  4. Check or uncheck the box to Show notifications for this app.

The setting can be changed at any time. Your default notification sound will be used when your device receives a notification. 

iPhone/iPad

App notifications are configured in Settings.

  1. Go to your device’s Settings. (It’s a gear-icon on one of your home screens.)
  2. Tap Notifications.
  3. Scroll down and tap the Ventra app.*
  4. Tap the slider next to “Allow Notifications” to switch notifications on or off.

The Ventra app will be grouped under “Include” or “Do not include” depending on its current setting in your iPhone or iPad.

 E-mail notifications

E-mail notifications for these events are also available and whether you receive e-mail notifications for certain events is controlled when you log onto your account online. 

To manage whether or not you also get optional account alerts by e-mail, log on to ventrachicago.com and change your notification settings under Account Settings. (Some e-mails we'll always send you, such as when your card is expiring, receipts and important information in the event there's a problem with your account.) 

Your e-mail setting is independent of whether or not you have your device set to allow the app to give you notifications. (You can switch them on or off separately, and get both kinds, if you like.)

 Can I receive a credit towards semester parking permit?

Students who purchased a semester or Full year parking permit will be issued up to a $50.00 credit on their student account towards the cost of the parking permit per semester.  Credit will only be issued for full-time students.

When is my Ventra U-Pass Card activated?

The following are the dates and times for Ventra U-Pass Card distribution for the Fall 2020 semester:

Pick-up location: Cashier’s Office Cook ADM 211 from 10 am to 4pm

 When will my CTA Ventra U-Pass Card be available for pick up?

Students who have completed the authorization form and contacted the Ventra U-Pass coordinator will pick up their Ventra U-Pass Card at the Cashier’s Office located in the Cook ADM 211 daily from 10 am to 4pm.

Do I use the same Ventra U-Pass Card for Fall and Spring semesters?

Yes.  The Ventra U-Pass Card will be effective for up to five (5) years and the student may continue to use the card after graduation or withdrawal from the University.  However, a regular CTA fare will be charged if the card holder is no longer a student.  Every effort will be made to distribute Ventra U-Pass cards before the activation date.  Your U-Pass Coordinator will announce the dates and times.

Can I give my Ventra U-Pass Card to someone else to use?

No.  Ventra U-Pass Cards are not transferable and will be confiscated by the CTA and its holder subject to criminal prosecution if it is misused or presented for transportation by any person other than the person to whom it is issued.  CTA maintains the right to inspect the Ventra U-Pass Card used by a student and to ask the student for another form of identification to ensure that the pass is being used by the person to whom it is issued.  Furthermore, CTA maintains the right to deny a student access to the CTA system at the Ventra U-Pas Card Reduced fee if the student does not possess both the Ventra Card and a current student ID.

 What do I do if my card is lost, stolen and/or damaged?

Lost, stolen and /or damaged cards require a SWORN STATEMENT to be signed by each student who wished to replace their Ventra U-Pass due to lost/stolen should be reported to Chicago State Cashier’s Office (ADM 211) between the hours of 10am to 4pm. The card will be deactivated.

CTA required a payment of $50.00 for a lost, stolen and/or damaged Ventra U-Pass card.  Students, who return to school without their initial U-Pass card, should be considered lost/stolen and therefore a new card had to be issued.  The replacement fee for a lost/stolen card is fifty dollars ($50.00). This fee is paid at the Chicago State University Cashier’s Office ADM 211.

Most students damage their U-Pass by allowing it to touch the magnetic strip of another card such as a credit card.  If a card is damaged, there is a replacement fee of ($50.00)

 How will students pay for a Ventra card one they graduate or withdraw from school?

Students may use the Ventra card as a “regular” fare; however, the student MUST first load the Ventra card with Transit value or Transit Pass value.  Transit value can be loaded at any participating Ventra retail location and/or at any Ventra vending machine at any CTA rail station.  Additionally, students can also load/reload the card using a credit/debit/ or ACH online.

How will we determine if a card is defective?

A card will be considered defective if it cannot be read by a Ventra reader AND has never been used before.  If it’s been used at least once, the policy is the user must have damaged it.  Most students damage their U-Pass by allowing it to touch the magnetic strip of another card such as a credit card.  IF a card is damaged, there is a replacement fee.

Who is responsible for enforcing CTA’s rules regarding re-entry into the U-Pass program for any student who’s U-Pass has been confiscated due to improper use?

Per the CTA U-Pass contract, the school is responsible for enforcing CTA’s rules regarding re-entry into the U-Pass program for any student who’s U-Pass is confiscated due to improper use. 

What do I do if my card is captured on a bus or train?

If a card is captured on a bus or train, it is not considered a student error.  Contact the bus driver to get a receipt stating the card was captured, or contact the CTA personnel to write a “Fare Discrepancy Report.”  The CTA personnel will give the student a free transit card to get to their destination.  Students must then take the receipt to CTA to request a new U-Pass.  It will take five to seven business days for a replacement card to be mailed to Chicago State University from the CTA.  This replacement card will be sent to the Cashier’s Office for pick up.