Helpdesk

Help Desk

Current students and employees

The IT Helpdesk is not accepting walk ins. Most business is conducted via phone, email and schedule appointments. We can be reached at 773-995-3963 or email helpdesk@csu.edu 

To claim your account, reset password please click here.

ID services is currently located in the first floor of library, Please email IDservices@csu.edu to schedule your visit.

Any Loaner laptop request has to be directed to coronavirus@csu.edu. Once approved helpdesk will reach out to you to schedule an appointment.

For account creation, access issues email webinar@csu.edu

For GoToWebinar or Zoom Webinar set up, training & technical assistance email webinar@csu.edu in format below:

  1. Event Name
  2. Panelists (Name and email )
  3. Date & Duration
  4. Event Options:
 
  • custom registration page for attendees. 
    (Default asks for first name, last name & email)
  • feature image, logo, branding the registration page
  • recording, video editing, playback
  • handouts or multimedia played during the webinar
  • polls or surveys (to engage your audience better)?
IT provides a test webinar before the real event so everyone will have a hands on experience. Please ensure any Webinar requests come to us at least 3-5 Business days prior to event. IT stays online in the webinar chat throughout the meeting, to ensure the webinar doesn’t run into any technical issues.

If you cannot find what you were looking for, please call the operator for assistance.

Operator's phone: 773-995-2000