Helpdesk | Information Technology | Chicago State University

Helpdesk

Help Desk

Current students and employees

The IT Helpdesk is not accepting walk ins. Most business is conducted via phone, email and schedule appointments. We can be reached at 773-995-3963 or email helpdesk@csu.edu

Account Management

To claim your account, reset password please click here.

ID services

ID services is currently located in the first floor of library, Please email IDservices@csu.edu to schedule your visit.

Loaner Laptop

Any Loaner laptop request has to be directed to coronavirus@csu.edu. Once approved helpdesk will reach out to you to schedule an appointment.

Zoom & GoToMeetings

For account creation, access issues email webinar@csu.edu.

GoToMeeting

Check out the New GoToMeeting Snapshot for a quick overview
Sign up for New GoToMeeting User Training (On-Demand or Live Interactive)
Watch this video for a walk through of what’s new with GoToMeeting

GoToWebinar

Webinars

For GoToWebinar or Zoom Webinar set up, training & technical assistance email webinar@csu.edu in format below:

Event Name
Panelists (Name and email )
Date & Duration
Event Options:

	custom registration page for attendees. (Default asks for first name, last name & email) feature image, logo, branding the registration page recording, video editing, playback handouts or multimedia played during the webinar polls or surveys (to engage your audience better)?
IT provides a test webinar before the real event so everyone will have a hands on experience. Please ensure any Webinar requests come to us at least 3-5 Business days prior to event. IT stays online in the webinar chat throughout the meeting, to ensure the webinar doesn’t run into any technical issues.

If you cannot find what you were looking for, please call the operator for assistance.

Operator's phone: 773-995-2000