Telecommunications

teleThe Office of Telecommunications provides oversight and administration of the telecommunications services at CSU.

Our aim is to provide excellent customer service to the Chicago State University (CSU) community.Our objective is to administer, monitor, and regulate telephone services in accordance with FCC rules, State of Illinois guidelines, CSU  policies and procedures.

We respond to telephone service inquiries and requests in a timely manner as outlined in our Service Level Agreement (SLA)

 Services offered:

The Office of Telecommunications provides all users with monthly call detail reports.  In addition, all department managers/directors, Chairs, Deans, Vice Presidents can view call detail reports of all users under their direction. To view your call detail report, go to TIMS.  For instructions, go to our tutorial page.

To enforce compliance with the State of Illinois and Chicago State University telephone usage policies, the Office of Telecommunications conducts a daily audit of all calls.  Calls that are over 30 minutes in length and/or $5.00 in value are flagged.  The Office of Telecommunications sends an email to the user inquiring the nature of the call, the recipient of the call and the purpose of the call.  If the call is personal in nature and outside of the above stated policies, then the user must provide the Office of Telecommunications proof of reimbursement within 15 days.

The Office of Telecommunications offers GoToMeeting to our users to conduct conference bridge calls. Departments requiring this service can purchase a renewable annual license by contacting us at tims@csu.edu. If the requesting department chooses not to purchase an annual license, the cost of each conference bridge is $30.00.  The department must pay for the first three calls, for a total of $90.00, prior to the first conference bridge call.  infotech does NOT facilitate conference bridge calls, i.e., scheduling, sending notifications, or provide the connection.

GoToMeeting provides users with the following capabilities.

  • Meetings with up to 100 attendees
  • Join by computer, phone, smart phone, mobile app, tablet, etc.
  • Join meeting anywhere there is an internet connection – wired or wireless
  • One click scheduling
  • Google calendar plugin
  • Outlook calendar plugin
  • Salesforce integration
  • Office 365 plugin
  • Screen sharing, mouse & keyboard control
  • Voice commands with Siri
  • Personal meeting rooms
  • Drawing tools
  • Unlimited cloud storage
  • On-line chat
  • Share transcripts of recorded meetings
  • Instantly change presenters

Any GoToMeeting administrator who need information and support

The Office of Telecommunications allows users to borrow our conference phones to make clear, hands-free conference calls.  To request a conference phone, please place an incident order in TIMS at least five business days prior to the meeting date.

In compliance with Kari’s Law and Ray Baum’s Act, the Office of Telecommunications uses E911.  When users from the university dial 911 from their assigned desktop phones, the call not only reaches the City of Chicago 911 Center, but a notification is also sent to the University Police.  The information sent is the name of the person to whom the extension is assigned, the full telephone number of the extension, and the nearest location (building & office).  This will allow the University Police to escort City of Chicago emergency personnel to the exact location of the emergency.

The Office of Homeland Security offers Government Emergency Telecommunications Service (GETS) and Wireless Priority Service (WPS) to support national leadership; federal, state, local, tribal and territorial governments; first responders; and other authorized national security and emergency preparedness (NS/EP) users. These services are intended to be used in an emergency or crisis situation when the landline and/or wireless networks are congested and the probability of completing a normal call is reduced.

Persons at Chicago State University who were eligible for this service were issued a GETS card and instruction pamphlet.  You should practice making GETS/WPS calls to familiarize yourself with the procedure in times of emergency or crisis.

For your association with Chicago State University, as a student or employee, mobile services providers, AT&T, Sprint, T-Mobile, Verizon, etc., offers you a discount on its services.  Please review their offerings below.

AT&T

CHICAGO STATE UNIVERSITY- EMPLOYEE or STUDENT (Typically these are added thru the Retail Store; they will need to verify information)

Sprint

T-Mobile

Consumer Cellular

  • Senior discount through AARP Members save 5% on monthly service and usage charges and 30% on select accessories. Plans start at $15 per month, require no contract, and include free activation.

The Office of Telecommunications provides SpeechAttendant to facilitate the connection of the call.  Persons calling Chicago State University's main number or internal users dialing the operator only need to say the full name of the person/department to whom (s)he wishes to speak.  No directories are required.

If you experience any issues using the SpeechAttendant, please provide the Office of Telecommunications (x2559 or tims@csu.edu) the date and time and the name of the person/department you were trying to reach. 

SpeechAttendant Guide

Record Your Name

(TIMS) is a paperless, web-based application that allows the CSU campus community to easily perform the tasks of submitting and tracking telecommunications orders (including telephones moves/adds/changes (MAC) and repair), viewing and managing call detail information, call usage cost, miscellaneous billing/invoice activities (to include mobile services), and accessing the CSU’s on-line telephone directory.  You will login in to TIMS using the credentials obtain from the IAM.  If you have not claimed your account in the IAM, please do so.
 
Please use our tutorial page for instructions.

Users' Roles/accesses are as follows

  • Faculty/Staff
    • View assigned extension(s)/mobile number(s)
    • View call current usage information for the extension(s)/mobile numbers(s) assigned to you
    • Mark calls as personal/not personal
    • View monthly call detail reports for the extension(s)/mobile number(s) assigned to you
    • Submit/track incidents (trouble tickets) for the extension(s)/mobile number(s) assigned to you
    • Submit/track service request (MACS) for the extension(s)/mobile number(s) assigned to you
    • Sign off orders you submitted
    • Telephone directory
    • Price a call
  • Administrative Assistant
    • View assigned extension(s)/mobile number(s) for your department(s)
    • View monthly call detail reports for the extension(s)/mobile number(s) assigned to your department(s) 
    • Submit/track incidents (trouble tickets) for the extension(s)/mobile number(s) assigned to your department(s)
    • Submit/track service request (MACS) for the extension(s)/mobile number(s) assigned to your department(s)
    • Sign off orders submitted by members of your department(s)
  • Fiscal Officers/Managers
    • View assigned extension(s)/mobile number(s) for your department(s)
    • View monthly call detail reports for the extension(s)/mobile number(s) assigned to department(s) under your direction
    • Submit/track incidents (trouble tickets) for the extension(s)/mobile number(s) assigned to department(s) under your direction
    • Submit/track service request (MACS) for the extension(s)/mobile number(s) assigned to department(s) under your direction
    • Approve incidents/service requests for the extension(s)/mobile number(s) assigned to department(s) under your direction
    • Sign off orders submitted by members of department(s) under your direction
  • Deans/Vice Presidents (VP)
    • View monthly call detail reports for the extension(s)/mobile number(s) assigned to department(s) under your direction
  • Technicians
    • Convert orders
    • Respond to orders
    • Fulfill service requests/resolve incidents
    • Close orders
  • User Managers
    • Create subscribers, users and contacts
    • Assign roles to users
    • Assign extensions to subscribers
    • Create incidents/service requests
    • Create projects
    • Create departments
    • Create monthly reports

TIMS

NOTE:  For best results, use TIMS in Mozilla Firefox and Google Chrome browsers.  Always clear browsing data; if possible, configure settings to clear browsing data upon exit from the browser.

Login PowerPoint txt
Faculty/Staff
My Account (Call Detail Reports) PowerPoint txt
My Services (Report an incident/trouble ticket) PowerPoint txt
My Services (Add services/new extension) PowerPoint txt
My Services (Change services/change features) PowerPoint txt
My Services (Move services/move extension) PowerPoint txt
My Services (Disconnect services/extension) PowerPoint txt
My Reports (View reports) PowerPoint txt
My Tools (directory/price a call) PowerPoint txt


Administrative Assistant
Billing (Call Detail Reports) PowerPoint txt
Services (Report an incident/trouble ticket) PowerPoint txt
Services (Add Subscriber and Service (new employee/new extension)) PowerPoint txt
Services (Add Service to Subscriber (existing employee/new or existing extension)) PowerPoint txt
Services (Add Location to Service) PowerPoint txt
Services (Change services/change features) PowerPoint txt
Services (Move services/move extensions) PowerPoint txt
Services (Disconnect services/extensions) PowerPoint txt
Services (Sign Off completed ticket) PowerPoint txt
Reports (View Reports) PowerPoint txt


Fiscal Officer/Department Manager
Billing (Call Detail Reports) PowerPoint txt
Billing (Dashboards) PowerPoint txt
Services (Report an incident/trouble ticket) PowerPoint txt
Services (Add Subscriber and Service (new employee/new extension)) PowerPoint txt
Services (Add Service to Subscriber (existing employee/new or existing extension)) PowerPoint txt
Services (Add Location to Service) PowerPoint txt
Services (Change services/change features) PowerPoint txt
Services (Move services/move extensions) PowerPoint txt
Services (Disconnect services/extensions) PowerPoint txt
Services (Approve tickets) PowerPoint txt
Services (Sign Off completed ticket) PowerPoint txt
Reports (View reports) PowerPoint txt


Deans/Vice Presidents
Billing (Call Detail Reports) PowerPoint txt
Billing (Dashboards) PowerPoint txt
Reports (View reports) PowerPoint txt


The Office of Telecommunications requests that users regularly review and delete their voice mail messages.  Below are instructions on voice mail use.

Request a Voice Mail Password Reset

I. How to log into Voice Mail

  • Dial extension 2100 or press the Message key, (773) 995-2100 if off campus.
  • Enter the extension number and press #, if you are dialing from the extension assigned to you, press #.
  • Enter the password and press #.

(For first time users or if the password was reset, the temporary password is 77 + extension number)

 II.   Change Password

  • Login to Voice Mail 
  • Press 84 (change password command)
  • Enter your old password and press #.
  • Enter your new password (must be six - eight numbers in length) and press #.
  • Re-enter your new password and press #.
  • Hang up to exit voice mail system

 III.    Listen to Voice Mail

  • Login to Voice Mail
  • Press 2, if necessary, to listen to the message
  • Press 1 to rewind 5 seconds
  • Press 3 to forward 5 seconds
  • Press 6 to proceed to next message
  • Press 4 to go back to previous message
  • Press 76 to delete message, press 76 again to restore message
  • Hang up to exit voice mail system 

IV. Record Your Name and Greetings 

  1. Login to Voice Mail (extension 2100)
  2. Press 82 (Record messages/personal verification)
    1. External Greeting, press 1
    2. Internal Greeting, press 2
    3. Temporary Greeting, press 3
    4. Personal Verification (record your name), press 9
  3. Press 5 to record your message or name
  4. Press # to stop recording
  5. Press 2 to listen to the recording
  6. Press 5 to add to the message
  7. Press 76 to delete the message and rerecord (repeat steps 3-5).
  8. If recording a temporary greeting, press 9 to enter the expiry date.  The system will automatically revert to the original greeting upon the expiry date.
  9. To return to voice mail, press 4 or hang up to exit system 

 V.   Forward a message

  1. After hearing the message, press 73 to forward
  2. Enter the mailbox/extension number and press #.  Do this for every extension you want to forward this message
  3. Press # again to end the list
  4. Press 5 to record a message for the message forwarded
  5. Press # to stop the recording.
  6. Press 79 to send the message
  7. Hang up to exit voice mail system

The Office of Telecommunications offers the following voice services to CSU.

      Desktop Telephones

      Conference phones

      Fax Lines

      Mobile telephones

      Mobile hot spots

 

FAQs

Please view the telephone manual of your specific model on our manuals page.

If you are a new CSU employee and require Add, Moves, or Changes to your telephone service, submit the order in TIMS. All Service order forms must be approved by your Dean, Department Chair, or Department Head. A staff member from the Office of Telecommunications will contact you regarding your request.

  • If your request requires data services please contact the (infotech) Information Technology Department Help desk at (X3963).
If you are able to access your voice mail box but you require instructions on how to navigate through the voice mail system, please visit https://www.csu.edu/infotech/telecom/VM.htm.
To reset your voice mail password, please submit an incident order through TIMS.
  1. Login to Voice Mail (extension 2100)
  2. Press 82 (Record messages/personal verification)
    1. External Greeting, press 1
    2. Internal Greeting, press 2
    3. Temporary Greeting, press 3
    4. Personal Verification (record your name), press 9
  3. Press 5 to record your message or name
  4. Press # to stop recording
  5. Press 2 to listen to the recording
  6. Press 5 to add to the message
  7. Press 76 to delete the message and rerecord (repeat steps 3-5).
  8. If recording a temporary greeting, press 9 to enter the expiry date.  The system will automatically revert to the original greeting upon the expiry date.
  9. To return to voice mail, press 4 or hang up to exit system 
Submit an incident ticket in TIMS.

First check your ringer control button on your telephone. If you have a single line telephone, adjust the device by rolling it back and forth so that the numbers are visible and the ringer is loud enough for you to hear, (your ringer control button is a gray wheel type device located on the right side of your telephone).

If you have a multi line telephone, without lifting your hand set, press the Program Button, press 00 for volume control, press the scroll bar at the bottom of your telephone up or down to adjust the volume, press the program to exit the feature.

Second, check to make sure that your phone is not forwarded to another extension. If you have a single telephone press #1 on your dial pad to cancel the forwarding feature. If you have a multi line telephone simply press the Forward Button on your telephone one time to cancel the forwarding feature. For further assistance please visit telephone manuals web page and down load our Telephone User Guides for your specific telephone type.

If none of the above resolves your issue, please submit an incident ticket in TIMS.

Douglas Hall (DH) Room 122

Tel : 773.995.2559

Fax: 773.995.3762

E-Mail: tims@csu.edu

Office Hours: 9am to 5pm Monday through Friday