Trouble Ticket/Incident
- Click your initials in upper right corner and select Administrative Assistant
- Click the Services link in the left panel
- To view a list of extensions/numbers for your unit, click Services-->Services. Please
review all the numbers and assignees listed to ensure they are correctly assigned
to your department. Please submit the appropriate order to correct any errors. Click
the desired extension.
- To create a trouble ticket or report an incident (no dial tone, borrow a conference
phone, voice mail password reset, report other telephone issues), click Report an
Incident button.
- Select the trouble from the Problem drop-down menu in the Select a Problem section.
Enter any other requirements, i.e. device location, etc. Enter the contact information
and click the Next> or Finish button.
- Leave the box unchecked, click the Next> or Finish button.
- Enter time availability, secure location. Click the Next> or Finish button.
- Verify the information on the screen. If necessary, click the <Prev button to go back and add information. Make sure you’ve entered all of the relevant
information before proceeding.
Click the Finish button.
- Click Incidents links in the left panel
- You will receive an email with the subject of ‘Created Pre-Order’. This email means
that the order was sent to Telecom.
- You will receive an email with the subject of ‘Respond Service Order’. The Office
of Telecommunications is processing your order.
- Your order should be complete within two business days. You will receive an email
with the subject of ‘Sign Off Request for Incident Order’. Please click on the link
at the end of the email to let us know if it is complete to your satisfaction.
- If the order is complete, Sign-off.
If the order is not complete, Decline
- The Office of Telecommunications has closed the order. Please click the link at the
bottom of the page to complete the survey.
- Tell us how we did!!! How can we improve our services.
The Office of Telecommunications appreciates your business!!!
Telecommunications Information Management System
Office of Telecommunications
Information Technology Division