Services

Maintenance Requests

A maintenance work order request is initiated by the Facilities Management maintenance desk. We are here to best meet your needs and our staff will evaluate your service requests upon receipt. Maintenance requests should include repairs to buildings, building systems, utilities (HVAC, Electrical and Plumbing), Carpentry, and other minor maintenance items. The request is submitted into FM's computerized maintenance management system, assigned to the appropriate priority rating, and dispatched electronically to the appropriate tradesmen or the operating engineer for execution

If you have more than one service request, please submit separate tickets for multiple issues.

nodaFi Customer Request Portal

Call Reponse Priority

Call Response

If you need urgent and immediate assistance, DO NOT use the on-line request. Please call (773) 995-2140 to speak with a representative. Each maintenance request will receive a priority assignment based on the call response

Priority 5| (Urgent) requests take precedence over all other work and require action that presents an immediate or imminent danger to life, health, safety, security, or significant damage to buildings, equipment or other property.
Priority 4| (High) requests include malfunctioning of heating, cooling, plumbing, electrical, and elevator systems or problems that cause property, equipment damage, or serious disruption of service.
Priority 3| (Normal) routine requests are scheduled on a first-in basis and are processed in the order they are received.

Emergency

Time	Phone
Weekdays (7:30am - 4pm)*	(773)995-2140
Weekdays (After Hours)*	(773)995-2132
Weekends & Holidays*	(773)995-2111 campus police

*To report a problem in residence hall please contact your residence advisor.

Building Service Workers

The Building Service Workers provide custodial services for the entire campus. The Building Service Workers are divided into shifts: Day shift is 8:00am until 4:00pm the Evening shift is 3:00pm until 11:00pm Weekend Saturdays 12:00pm until 8:00pm Sundays 12:00 until 8:00pm.

Carpenters

The Carpenter Shop is responsible for maintenance and repair of doors, windows, floors throughout the campus requiring general and specialty carpentry service. They also provide trade services such as building and removing walls, limited furniture repair and assembly install of shelving and boarding and replacing glass and windows. Locksmith services are not provided by this unit. The hours of operations are Monday through Friday, 7:00am until 3:30pm.

Electrical

The Electric Shop is primary responsible for the operation repair maintenance and monitoring of all electrical systems including fixtures and devices. To include generators lighting, outlets, distribution, fire alarm and protections. The hours of operations are Monday through Friday, 7:00am until 3:30pm.

Grounds

The Groundsmen are primarily responsible for the beautification and maintenance of the campus grounds and the official University Resident. Employees within this unit provide services such as planting and maintenance of shrubbery, trees, lawns general landscaping; snow removal on sidewalks and pavements throughout campus properties. The hours of operation are Monday through Friday 7:00am until 3:00pm.

HVAC

The Engineers primarily operate, monitor and maintain all mechanical systems to include heating and cooling systems, air and water flow, along with utility management and energy conservation. After hour facilities systems emergency calls are also facilitated. This unit has engineers which cover three shifts, seven days a week.

First Shift: 5am - 1pm
Second Shift: 1pm - 9pm
Third Shift: 9pm - 5am

Movers

The Driver Helpers (Movers) primary responsibility is to set up and breakdown internal and external events campus wide, all sponsored functions on and off campus, as well as relocate furniture, equipment and/or department offices and staff as required. New equipment is not moved by this unit. The hours of operation are Monday through Friday 7:00am until 3:30pm.

Painting

The Painters provide plastering, refurbishing services and painting for the entire campus, the official University Residence and all off campus property. Special services such as furniture refurbishing are provided and upon PFPM approval. The hours of operations are Monday through Friday, 7:00am until 3:30pm.

Plumbing

The Plumbers are primarily for the maintenance and new installation of piping and fixtures related to the domestic water, heating, cooling, drainage, sewer system and devices on campus. The hours of operations are Monday through Friday, 7:00am until 3:30pm.

The Facilities Management team is the central point of contact between the University community and nodaFi Customer Portal | Quick Reference Guide

The Administrative Office of Physical Facilities Planning and Management (PFPM) directs and coordinates the general day to day operations and related services of the University. The support staff handles the register for the work order request and troubleshoots the daily telephone incidents or complaints and distributes to the proper trade for resolution.

Facilities Budget and Operations Specialist is primarily responsible for the financial accounting of the various units within PFPM, the request for purchases using CSU Buy system and other financial tools and works with staff and Fiscal Officers on PFPM purchases.

The Auto Mechanic is primarily responsible for the general restoration maintenance and orders of the fleet of university vehicles and grounds equipment. The hours of operations are Monday through Friday, 7:00am until 3:30pm.

The Environmental Health and Safety (EHS) Specialist is primarily responsible for developing, communicating executing and overseeing plans and initiatives which provide environmental and health safety and awareness for the University community. There may include recycling, remediation, proper material storage and disposal, related compliance with outside agencies.

The Life Safety Specialist is primarily responsible for the general safety of personnel, fire safety of property and code compliance in university buildings and the general campus environment. The Life Safety Specialist works to identify and to communicate to the University Administration life safety issues to ensure the proper upkeep and safe condition of campus facilities, including operation of fire alarms, fire suppression systems, fire detection and fire extinguisher maintenance programs.