There may be a couple of reasons why your login credentials are not being accepted by Brightspace:

1.  You are using the incorrect CSU email and/or password Solution: Check your CSU email and password to make sure you are entering the correct combination of letters and/or numbers.
2. Your CSU email password needs to be reset
   Solution: Use this link to reset your password iam.csu.edu, Click Forgot Password? > fill out the prompts and answer the security questions > rest your password > use this password to attempt logging in again.
3. OR Call the ITD helpdesk at (773) 995-3963. Inform them that your CSU email password needs to be reset. They will provide you with assistance in claiming your account online.

There may be several reasons why students cannot access their courses on Brightspace. The two most frequent reasons for this are:

1. The instructor has not made the course visible
   Solution: Contact your instructor via email and inquire when he/she will make the course available. Note: Some instructors will not make the course available until the first day of the semester.
2. Banner has not updated your registration
   Solution: Call or visit the registrar’s office at (773) 995-2517 or ADM 128 to make sure that you are currently registered for the correct number of courses/credits.  Please note that it takes at least 24 hours after you register for your online course to become visible in Brightspace.

To submit an assignment in Brightspace, you can open your course and click Assessments in the top green navigation bar, then click Assignments find the activity/assignment for which you are submitting work.  If you do not see this activity listed, contact your instructor, letting him/her know that it is not shown.

If you do see a link to the assignment, click on it and scroll down to the bottom of the screen.  You should see an arbutton that says “Upload File.”  If you do not see this button, contact your instructor, letting him/her know that this button is not shown.

Text Submission:

Please type your assignment text in the field provided and click submit when you have completed the assisgment requirements

File Upload:

Please submit your assignment by 

1. Clicking Add a file > My computer > Select the File you wish to upload > click submit when you have completed the assisgment requirements

2. Or if recording a file- Clicking Record Audio or Record Video > Allow Access to audio or video (if requested) > Click New Recording > Click Stop Recording when you are done > Click Add > Give a Title > Description (Optional) > To add captions, Select Language and check the box to automatically genrate captions from audio > Click Add

Comments are optional > Click Submit when you have completed the assisngment requirements

Confirm you are submitting the assignment.

Your file is now submitted.

There may be several reasons why you are not able to access your quiz.

1. You are trying to access a quiz that is no longer available.
   Solution: Check the dates and time of the quiz to make sure you are accessing it on the correct date and/or time.
2. The instructor has not made the quiz available.
   Solution: Contact your instructor to find out when the quiz will be made available.
3. You are only allowed one attempt at the quiz
   Solution: If you have already taken the quiz once, then you will be unable to take it again.

If a link within your Brightspace course does not appear or is not functioning properly, contact your instructor to let him/her know.

If any course materials aren’t showing up in your Brightspace course, contact your instructor to let him/her know.

All announcement emails that are sent through Brightspace courses are sent to your CSU email account inbox, not your personal inbox.  If you are not receiving these announcement emails to your CSU account, then check your Notification settings by clicking your name in to top right corner > Select notifications > and scroll to make sure Announcements options are selected

Brightspace supports the playback of multiple video formats. If your instructor has embedded a video or provided a link in the course, and you are having issues playing it:

• Make sure that you are using a supported browser.
• Make sure your computer's Flash Player is up to date (NOTE: Flash files do not play on iOS devices, such as iPads).
• Contact your instructor to verify that the link or embedded video file is active and working.
• For any further technical related inquiries, please contact the Office of Online Instruction and Instructional Technology by email elearning@csu.edu.

First, make sure that your computer's speakers (external or internal) are turned on. Then:

• Check the volume setting controls on your PC or Mac and make sure it is adjusted to a normal level.
• If that doesn't work, contact the Office of Online Instruction and Instruction Technology by email at elearning@csu.edu.

There are several possibilities that can cause this to happen while taking an online quiz/exam in Brightspace:

• Your internet connection was disconnected while taking the quiz/exams
• You were kicked out of the quiz due to time expiring and Brightspace did not save your answers.
• You forgot to submit and finish the quiz/exam once you were done.

Solutions

• If the quiz/exam allows for another attempt and the time limit has not expired, attempt the exam again.
• If you are not able to try the attempt again, immediately contact you instructor via email or phone.

 If you require further assistance with Brightspace, contact the Office of Online Instruction and Instructional Technology at elearning@csu.edu. Our offices are located in Library 304 & 323.

All classes are displayed on your Dashboard.

Login to Brightspace and Click Tutor.com in the top green Menu Bar