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informationtechnology

Information Technology focuses on the design of technological information systems, including computing systems, as solutions to business and research data and communications support needs. Includes the principles of computer hardware and software components, databases, telecommunications, user tactics, application testing, and human interface design.

Information Technology Support Associate

Information Technology Support Associates provide fundamental support for application software, operating systems and equipment configurations. This includes the implementation and maintenance for software components, providing assistance in the development and assessment of hardware and software components, recommending optimum equipment and software configurations, and providing assistance to the general campus population. The focus of these positions is in the basic support function related to client and end user software, telephone/voice communications systems, final end user interface with other, more complex, networking or server components. Duties may also include supervision or acting as a team leader/coordinator.

Information Technology Technical Associate

Information Technology Technical Associates provide technical expertise and support for operating systems and equipment configurations. This includes the implementation and maintenance of operating systems and software components, providing assistance in the development and assessment of hardware and software components, recommending optimum equipment and software configurations, and providing technical guidance with regard to proper data processing methods, performance standards, security measures, and systems analysis.

Duties may include designing data processing systems and/or hardware configurations, developing system assessment and testing criteria, evaluating user needs, programming systems and subsystems, developing documentation to support any new systems or system modifications, and developing/monitoring security protocols. Also included may be some supervisory activities or team leader responsibilities for more complex projects and training of user groups or other IT staff.

Network Engineer

Network Engineers have the responsibility of supporting the physical and logical infrastructure of the campus network, remote access systems, and Internet connectivity and related services for the entire organization. This includes design, installation, maintenance, and evolution of these systems. Systems that support activities related to network management, documentation, and billing also fall within the scope of these positions. These positions include a progression of responsibility from positions assigned routine tasks to those responsible for design and long-range planning and may include assisting other engineers, troubleshooting, performing research, advising, training, and creating and reviewing reports. Although Network Engineers predominantly interact with classes supporting end-user services, the focus is on supporting the central infrastructure of the organization.