Calling Privileges
In compliance with the State of Illinois and Chicago State University telephone usage policies, the Office of Telecommunications has devised a “calling matrix” that aligns telephone extensions to specific calling privilege boundaries. The change will enhance and strengthen our position in the avoidance of audit findings while reducing unsubstantiated cost to the University.
The matrix developed, in order of expanded calling capabilities, is as follows:
To prevent unauthorized telephone use after work hours, telephones located in open areas, i.e., secretaries, students, etc. can request calling privileges reduced to campus only during business hours or request an authorization code to complete calls.
To enforce compliance with the above stated policies, the Office of Telecommunications conducts a daily audit of all calls. Calls that are over 30 minutes in length and/or $5.00 in value are flagged. The Office of Telecommunications sends an email to the user inquiring the nature of the call, the recipient of the call and the purpose of the call. If the call is personal in nature and outside of the above stated policies, then the user must provide the Office of Telecommunications proof of reimbursement within 15 days.
The Office of Telecommunications provides all users with monthly call detail reports. In addition, all department managers/directors, Chairs, Deans, Vice Presidents can view call detail reports of all users under their direction.